Frequently Asked Questions
Everything you need to know about our premium kitchen tools and services.
What is the best way to maintain my professional kitchen knives?
To preserve the edge and longevity of your cutlery, we recommend hand washing with mild soap and drying immediately. Avoid the dishwasher, as high heat and harsh detergents can damage the blade and handle.
How long does shipping take for domestic orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3 to 7 business days, while expedited options are available at checkout if you need your tools sooner.
Do you offer professional sharpening services?
While we do not provide in-house sharpening, we carry a wide range of whetstones, honing steels, and electric sharpeners. We also provide detailed guides to help you maintain your edge at home.
What is your return policy for kitchenware?
We offer a 30-day return policy on all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products covered by a manufacturer warranty?
Yes, as an authorized retailer, all products sold through Cutlery and More carry the full manufacturer's warranty against defects in materials and craftsmanship.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.